Help center

How can we help?

Answers for salon owners, front desk teams, technicians and clients.
Help

Salon owners & front desk

Your SERA specialist sets up online booking with you during onboarding, then you can change services, hours and deposit rules any time.

Add each guest and their service to one booking. SERA offers only times when a qualified technician is free for every guest.

Deposits are credited to the ticket at checkout — they’re never an extra charge.

Open the request to see which appointments it affects, then approve or decline.

Help

Technicians

Show your QR code at the end of the visit. Reviews only come from clients who checked out with you, and they’re credited to you by name.
Send a request from the app. Your owner sees the impact and approves it — the front desk only sees that you’re away.
[CONFIRM PROFILE PORTABILITY].
Help

Clients

Open the booking in the SERA app. Your salon’s cancellation policy is shown before you book.
That depends on your salon’s cancellation policy, which you agree to when you book.
Yes. Downloading SERA and browsing professionals is free. You only pay for the services you book.
Still need help?

Talk to a real person.

Can’t find your answer here? Our support team will get you sorted.

Email support

[SUPPORT EMAIL]

Contact form

We reply within [RESPONSE TIME].

Coming Soon

SERA is almost here

Be among the first to explore a platform built around salon visibility, technician reviews, and client connections.
We'll email you when SERA is available.
The SERA app is coming to the app store and Google play.